Customer Care and Sales Agent – PWD – 12 month learnership
- Location: Sandton, Gauteng
- Date posted: 17 March 2025
- Closing date: 24 March 2025
- Salary: Unknown
- Job type: Fixed-term
- Industry: Recruitment (hiring on behalf of, training providers etc.)
Customer Care and Sales Agent – PWD – 12 month learnership
Afrizan People Intelligent is looking for young talent to fill the position of Customer Care and Sales Agent to ensure effortless customer experience, sales, and customer retention is enabled and maintained within an Omni-Channel context.
Customer Relationship Management
- Proactively engage customers on all active campaigns and service disruptions.
- Update customer details (email, contact number) on all customer contacts.
- Utilize consumer profiling analytics to complete any targeted campaigns.
- Actively campaign the CVM calendar to clients where applicable.
Omni Channel Service Delivery:
- Adhere to the Multichoice social media policy and the Multichoice Digital Care SOPs
- Interact with customer on multiple platforms(Inbound voice, outbound voice, Digital Platforms)
- Drive customer usage by educating customers on self-service and digital service platforms.
- Proficiency in digital language(Live Chat, Social Media, Whatsapp and Email)
Key Performance:
- Meet set performance standards & KPIs.
- Take ownership of your performance and partner with the Team Leader to close gaps.
- Regularly review your performance on the Reward & Recognition dashboards.
- Take responsibility to highlight obstacles to team leaders that impede their performance.
- Ensure that service levels are met by adhering to planned schedules & shifts.
Requirements
- A Matric Certificate or NQF 4 Equivalent
- A minimum of 0-1 year of contact center experience (Blend Of Customer Care & Sales)
- Willing to work shifts
Technical Competencies:
- Verbal and written communication
- Sales techniques
- Telephone etiquette
- Product Knowledge
- Policies and Procedures
- Negotiation
- Customer Service Oriented
Behavioral Competencies:
- Problem Solving
- Results Orientation
- Attention to Detail
- Time Management
- Planning & Organizing
- Resilience
- Ideas Generating
Why Join the Afrizon Group?
Afrizan People Intelligence, a recruitment firm, offers opportunities for growth, a collaborative culture, and a chance to shape careers, with a focus on building bespoke solutions and a positive experience for both candidates and clients
How to Apply
To apply for the Afrizan Customer Care and Sales Agent – PWD – 12-month learnership, visit the Afrizan People Intelligence careers page and search for the specific learnership, then submit your CV and required documentation
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