Receive deposits and updates on the applicable systems.
Follow all rules and procedures to eliminate any potential dangers to the organization and its customers.
Prepare Cash on the applicable system
Check the container/Bag for any damages or interferences and report all anomalies to the Team Controller.
Acknowledge the container/bag on the applicable system.
Process all deposits in accordance with the agreed-upon bank SLAs and SOPs for the appropriate system.
Prepare the workstation precisely for effective and efficient note counting.
Note Sorting
Sort all prepared deposits/notes for FDP/ACDP on the same day within the cut-off hours.
Send rejected notes to the Reject Teller, together with the PCD cards, deposit slips, and stop loss bag to verify and balance.
The operator will write a board (client name, date, denominations, number of bundles, and operator name) and present it to the camera.
Balance per deposit
Report differences to the Team Controller
Fill out the production sheet
The technician is to sign the downtime register on machine breakdowns
The Team Controller will verify the end-of-day bundles.
Daily balancing\reconciliation by Team controller
Reconcile ACDP deposits
Conduct a reconciliation of all rejected notes to validate the information.
Manually inspect all rejected notes for counterfeits, dye-stained, and damaged notes.
Perform cash transfers to vaults
Perform end-of-day balancing/ reconciliation of all cash received
Handled all transactions, including shortages and surpluses, according to SOPs
Desktop deposit processing
Inspect the container/bag for damage or tampering and report any irregularities to the Team Controller.
Acknowledge the container/bag on the applicable system.
All deposits must be kept separate for each client at all times and processed on the same day they are received.
All deposits must be processed and balanced using the suitable system.
Perform end-of-day balancing/ reconciliation of all cash received · Follow SOPS for all transactions, including shortages and surpluses.
Ensure accurate preparation for efficient note counting.
Sachet and Process Coin
Process bulk coin deposits according to SBV’s regulations and procedures.
Sort and process teller coin transfers
Write the operator names, date, customer name, and denomination on a board and display it to the camera.
Receive and verify the money(bins), check the seal, denomination, and bin register
To ensure that the bags match the bin page and denomination, count them out.
Cut the bags open to fill the wagon
Clear jams on the machines
Balance the money per client/deposit
Report differences to the Team Controller
Perform end-of-day balance/ reconciliation
Bank system integrated deposit processing
Verify every transaction connected to system integrations in accordance with the SLA of the bank.
Inform client services of account numbers not linked to the bank system to avoid delays in crediting the customer
Verify deposit account number to prevent losses or misposts.
Escalate system downtime/delayed batches to team controller
Payroll and change
Payroll and change transactions must be completed in accordance with the SLA per client. · Report all irregularities to the Team Controller promptly.
Floats must be sealed in drop safe bags, along with float packing slips, and placed into trolleys according to client requirements.
Payroll entries will be handled within the bank’s SLA timeframes.
Keep all equipment in good working order and report any defects to the Team Controller.
Obtain bank authorization prior to dispatching as per SOP
Prepack/Treasury
Assist with proper packing and unloading of bank and ATM cash.
Manage consumables in line with packing requirements.
Ensure that the bag and seal numbers are correctly documented.
Manage Equipment
Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g., cleaning of the machinery before the shift starts and after the shift finishes.
Governance
Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
Assist SBV in its ESG journey by monitoring and overseeing the ESG standards to guarantee a favorable reflection and result.
Drive the organization culture
Promote the department’s principles while fostering self-assurance and creating a sense of excitement, zeal, and dedication to the goal.
Lead as an Ambassador and executor of Change
Served as a change management architect during moments of transition to guarantee company continuity.
Oversee the integration of business divisions to provide a smooth end-to-end solution for clients.
Effectively communicate and incorporate new processes and procedures as they emerge, addressing or escalating issues/concerns to subject matter experts (SMEs) as needed.
Facilitate the appropriate presentations, workshops, or forums to ensure that communication is consistent and correct throughout one’s portfolio.