Department of Labour Client Service Officer X88 Posts
A Client Service Officer at the Department of Employment and Labour is primarily responsible for assisting the public with different labour-related concerns. They respond to queries, settle complaints, and process applications for benefits such as unemployment insurance and compensation for accidents and diseases.
Job Details
- Location: Various Locations
- Job Type Classification: permanent
- Closing Date: 18 July 2025 at 16:00
- Salary: R269,499 per annum
Education:
- Matric/Grade 12/Senior Certificate.
Knowledge Areas:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Batho Pele Principles
- UIF and the Department of Labour’s Policies and Procedures
- UIF’s Vision, Mission, and Values
- Customer Service Principles
- Departmental Policies, Procedures, and Guidelines
Key Responsibilities:
First Point of Contact:
- Serving as the first point of contact for customers visiting Labour Centres, providing advice and help.
Information Provision:
- Addressing inquiries about labour legislation, employment services, and other departmental offers.
Complaint Resolution:
- Receiving and resolving labour law concerns from clients.
Application Processing:
- Assisting customers with applications for unemployment insurance benefits, compensation claims (COIDA), and employer registrations.
Administrative Tasks:
- Keeping records, creating communications, and organizing paperwork for customer contacts.
Employment Services:
- Providing assistance to job seekers and companies via the Employment Services of South Africa (ESSA) platform.
Referral Services:
- For increasingly difficult situations, customers are sent to specialized teams or other organizations.
Skills and Competencies:
Client Service Officers are required to have excellent communication and interpersonal skills, as well as computer literacy, analytical talents, and a customer-service mindset. They must be able to read legislation and manage time properly.
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Examples of Specific Tasks:
UIF:
Processing unemployment insurance applications, including employer statements.
COIDA:
Providing assistance to customers with Compensation for Occupational Injuries and Diseases Act applications and registrations.
Registration Services:
Providing assistance with different registration processes within the department.
ESSA:
Assisted with the registration of job seekers and the advertising of jobs and learning opportunities.
Complaints:
Addressing concerns about labour laws and other departmental services.
All things considered, the Client Service Officer is essential to making sure that the public can easily access and utilize the services provided by the Department of Employment and Labour.
Why Join the Department of Labour?
Joining the Department of Employment and Labour allows you to help shape labour policy, promote decent work, and ensure fair labour practices, all of which lead to a fairer, more productive, and equitable South Africa. The department’s goal is to alleviate unemployment, poverty, and inequality through a variety of activities, including skill development, job creation, and worker rights protection.
How to Apply?
All attachments for online applications must comprise a Z83 application form and a CV, in PDF and as one (1) document or attachment. Please specify the proper job title and reference number of the vacancy in the subject line of your email. Please use the proper email address linked to the post. The JPEG (picture/snapshot) application will not be approved. Failure to do so will result in your application being disqualified. Applications referencing the relevant reference number must be filed on the new form Z83, which is available from any Public Service Department or online at www.gov.za/docs. Applications submitted using the erroneous employment application (old Z83) will not be accepted.