Tenacity Customer Service Call Centre Learnership Programme 2025

Are you passionate about customer service? Do you want to obtain practical job experience while earning a nationally recognised qualification? If you are currently not working, hold a Grade 12 certificate, and are between the ages of 18 and 30, then the Tenacity Customer Service Call Centre Learnership Programme 2025 is the perfect opportunity for you.

About Tenacity Group

Tenacity Group is a real estate development and community innovation firm that focuses on improving tenant and owner lives by making conscious decisions, demonstrating grit, and constructing projects in the areas where people reside. The firm was founded in Washington, DC, and its purpose is to allow renters to become owners.

Customer Service Call Centre Learnership Programme Overview

Duration: 15 months
Qualification: National Certificate in Micro Finance (NQF Level 4)
Location: Cape Town, Gauteng, South Africa
Employment Type: Learnership (Paid)
Closing Date: Not Specified

Key Responsibilities of the Role

As a Tenacity learner, you will play an important role on the Customer Service team. Your responsibilities will involve a number of tasks aimed at providing exceptional customer service. These assignments will help you improve your professional communication and problem-solving abilities. Here are the main responsibilities you can expect:

1. Handling Customer Queries and Complaints

You will be responsible for responding to a variety of client inquiries via inbound or outbound communication channels (such as phone calls, emails, or chats). You will be required to quickly handle client issues, guaranteeing a high level of customer satisfaction.

2. Delivering Exceptional Customer Experience

Tenacity’s activities revolve around providing outstanding customer service. In each engagement, you must display professionalism, empathy, and a customer-first approach.

3. Administrative Tasks

In addition to resolving client inquiries, you will be responsible for administrative tasks relating to customer account administration. Accuracy in maintaining records is critical to ensuring smooth operations.

4. Adhering to Company Policies and Procedures

Like any corporate environment, it’s important to follow the company’s established guidelines and standards. You will be required to follow Tenacity’s regulations, including those governing attendance, behavior, and service standards.

Requirements

To apply for the Tenacity Learnerships 2025, candidates must achieve specific scholastic and personal requirements. Here are the requirements:

Educational Requirements

Minimum Grade 12 qualification with Mathematics or Mathematical Literacy passed.
Personal and Experience Requirements
Currently unemployed with limited or no work experience.
Ages between 18 to 30 years.
Strong work ethic and positive attitude.
Commitment to completing the full 15-month learnership programme.
Willingness to work shifts and weekends.
Currently not enrolled in any full-time or part-time studies during the learnership scheme.
No prior participation in a learnership or skills programme in the past 12 months.

Skills and Competencies Needed

Several abilities and qualities can help you flourish in the Tenacity: Customer Service Call Centre Learnerships. Tenacity is seeking individuals who exhibit the following:

1. Customer-Centric Mindset

It is necessary to have a strong desire to assist consumers and resolve their issues. Tenacity seeks applicants with a natural aptitude to interact with consumers and give a great experience at all times.

2. Communication Skills

Strong verbal and written communication skills are essential. You will need to communicate effectively with customers, coworkers, and superiors, ensuring that all interactions are professional and straightforward.

3. Problem-Solving Skills

The ability to stay calm under pressure and think on your feet is key when dealing with customer issues. To keep customers satisfied, you must find rapid and efficient answers.

4. Adaptability

The customer service environment can be fast-paced and dynamic. The ability to adapt to changing situations and demands is vital.

5. Teamwork

Being an active and productive member of the team is required. Tenacity rewards individuals who can work well together and help colleagues achieve common goals.

6. Time Management and Organization

You must have strong time management skills to handle multiple tasks simultaneously, especially when balancing customer service duties and administrative responsibilities.

7. Willingness to Learn

An interest in learning about contact center and customer service operations is essential. This is an excellent chance to start your career from the bottom up, and a desire to learn will help you succeed.

How to Apply

If you meet the eligibility requirements and are excited about this opportunity, here’s how you can apply:

Prepare Your Documents: Make sure you have a copy of your Grade 12 certificate, identity documents, and any other necessary information ready to submit.
Submit Your Application: For more information on the formal application process, visit the Tenacity website or job portal. Ensure you follow all instructions carefully.
Prepare for the Interview: If your application is shortlisted, you may be called for an interview. Prepare to demonstrate your enthusiasm for customer service, your communication abilities, and why you would be an excellent addition to the Tenacity team.

Click here to apply

The Tenacity Customer Service Call Centre Learnership Programme 2025 provides a unique and significant chance for young South Africans to begin their careers in customer service and microfinance. This learnership course, which combines classroom learning and hands-on job experience, provides you with important skills and a nationally recognized degree that will benefit your future career.

SA Info Web

Jobs, Insurance, Loan & Financial Advisor