FlySafair Call Centre Agents: How to Apply
Exciting Call Centre Agents Career Opportunity at FlySafair
Call Centre Agents at FlySafair, Bonaero Park, Johannesburg. FlySafair, a well-known company in South Africa’s aviation business, is looking for professional Call Centre Agents to join their vibrant Sales & Distribution team at its headquarters in Bonaero Park, Johannesburg. This is a permanent position that provides an amazing opportunity to work in a fast-paced, customer-focused workplace.
Job Details
- Reference Number: CallCentre_CallCentreAgent1
- Location: Bonaero Park, Johannesburg, South Africa
- Industry: Aviation
- Job Type: Permanent
- Positions Available: 6
- Closing Date: 09 July 2025
- Salary: Market-Related
Key Responsibilities:
- Handle incoming calls from customers and passengers.
- Offer assistance with difficulties like airline delays and cancellations.
- Guide consumers through the procedure and provide support as required.
- Communicate effectively, both verbally and in writing.
- Maintain confidentiality and uphold the highest professional standards.
- Collaborate as a team and adjust to shift-based scheduling.
Minimum Requirements:
- Grade 12 / Matric certificate or equivalent qualification.
- 1–4 years of demonstrated experience in a call centre environment.
- An appropriate travel or customer service qualification would be beneficial.
- Fluent in English, with verbal, writing, and reading competence.
- Competent computer literacy and data-capturing skills.
- Strong telephone etiquette and customer engagement abilities.
- Must have no criminal or credit record.
- Ability to work flexible hours, including Saturdays and holidays.
- Access to reliable transport is beneficial.
Preferred Personal Attributes:
- Reliable, punctual, and professional.
- Demonstrated experience in delivering exceptional customer service.
- Calm and collected under pressure, having strong dispute resolution abilities.
- Trustworthy with the ability to manage confidential information.
- Excellent time management and attention to detail.
- Willingness to work beyond normal office hours as necessary.
Work Shifts:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00.
Note that all shifts may include weekends and public holidays.
Additional Information:
- Only applications sent through the official portal will be evaluated.
- Candidates from selected categories will be given preference under FlySafair’s employment equality strategy.
- If you have not received feedback within two (2) weeks after the closing date, please consider your application a failure.
- FlySafair maintains the right not to make an appointment or to appoint individuals based on operational needs.
Why Join the Call Centre Agents?
Joining a call centre agents may be an excellent way to gain useful skills, advance your career, and contribute to a dynamic team. Call centres provide an opportunity to practice communication, problem-solving, and customer service skills while working in a structured setting. Furthermore, contact centre jobs can provide flexible hours, prospects for growth, and the ability to engage with a varied spectrum of individuals.
Also Read: Call Centre Agent Vacancy At Fidelity Services Group
Here are the Benefits
1. Skill Development:
Communication:
- Call centre agents spend a lot of time speaking via phone, email, and chat, which helps them improve their verbal and written communication skills.
Problem-solving:
- Agents are taught to manage a wide range of consumer concerns, which requires critical thinking, situational analysis, and effective problem-solving.
Customer Service:
- Call centres provide a solid basis for customer service by educating agents how to actively listen, sympathize with clients, and establish rapport.
Technical Skills:
- Agents receive expertise with call centre software, CRM systems, and other technologies, which improves their technical skills.
2. Career Growth:
Entry-level positions:
- A call centre job is frequently used as an entrance step into numerous businesses, offering significant experience for potential career progression.
Promotional opportunities:
- Many call centres provide opportunities for agents to advance to team leader, supervisor, or other specialized positions.
Transferable skills:
- Call centre abilities are highly transferable to other positions and sectors, making it an excellent choice for professional advancement.
Other Benefits:
1. Flexible working hours:
- Call centres frequently work around the clock, with a variety of shifts to accommodate varied schedules and lifestyles.
2. Team environment:
- Call centres offer a collaborative work atmosphere in which agents may help and learn from one another.
3. Impactful work:
- Agents have an important role in representing the companies and guaranteeing client happiness, so their job is powerful and meaningful.
How to Apply for FlySafair Call Centre Agents?
To apply for FlySafair Call Centre Agents role, first create a captivating CV that emphasizes important abilities such as customer service, communication, and computer literacy. Then, aggressively seek out employment vacancies on numerous channels such as job boards, corporate websites, and social media. Prepare for the interview by studying the firm and rehearsing typical interview questions. Finally, confirm that you satisfy the minimal qualifications, which may include a high school certificate or equivalent and applicable experience.