Customer Service Representative (Email/Chat – Non-Voice) – Remote
JOB DETAILS
Position Mission
We are now looking for a Customer Service Representative (Email Support) to connect with our customers and offer and process information in response to queries and requests for goods, services, and promotions.
Responsibilities
- Communicate with consumers via email every day.
- Handle retail customer service queries, primarily for English-speaking areas. This includes concerns about the style of glasses or sunglasses, prescriptions, order status, warranties, and so on.
- Introduce clients to higher-priced things, upgrades, or other add-ons to increase profits.
- This position requires a calm and consistent work attitude, as well as consistency when dealing with repetitive procedures.
- The position requires a cooperative, polite, and empathetic listener who likes interacting with others and assisting them.
- Customer service is extremely important, with a team-oriented approach. The task necessitates paying close attention to details, managing them with greater accuracy than is typical, and paying close attention to work quality.
- The focus is on working comfortably under tight supervision in a stable, safe environment.
Qualifications
- Fluency in verbal and written English; extra language is preferred
- Excellent time management and documentation skills
- Customer service experience preferred
- Able to work the graveyard shift, including weekends
- High-speed, stable internet connection
COMPANY PROFILE
SmartBuyGlasses Optical Group is one of the world’s biggest designer eyewear e-retailers, having locations in over 30 countries. With over 200 staff, we sell the world’s greatest eyewear brands, such as Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses fosters a youthful, cosmopolitan, entrepreneurial culture that encourages rapid career advancement and self-development. Passionate and productive employees are typically promoted swiftly to managerial roles, where they lead teams with a high level of ownership.
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Who are we?
We are the SmartBuyGlasses team, working together to create something wonderful. We’re MoGos. MoGos is an abbreviation for our parent firm, Motion Global. We are an incredibly diverse staff from all over the world. Our unique personalities are our strength; our desire propels us ahead, and together, we are creating a company we can be genuinely proud of.
Our Core Values
We believe in empowering the individual. We think that everyone has the right to be themselves, pursue their goals, and realize their dreams. We empower our team members by providing unique chances to develop their abilities and advance their careers. We contribute back to the communities in which we operate. Most significantly, via our buy-one, give-one initiative, we are driving good change throughout the world, one glass frame at a time.
SMART
MOGOs are outcome-driven. We begin with the objective in mind, but we also recognize that the journey is equally vital.
PASSIONATE
MOGOs are passionate about what they do. We believe in making a difference and developing great relationships with our colleagues.
ENTREPRENEURIAL
MOGOs not only generate fantastic ideas, but also take ownership of them and drive them forward.
COLLABORATIVE
As MOGOs, we understand that our collective strength is greater than its individual pieces. Together, we can do the impossible!
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CARING
As MOGOs, we care about people and the environment.
What’s in it for you?
- Performance bonuses
- Free designer glasses annually
- Annual/Sick Leaves
- Career development/learning program
- Fast-paced, dynamic, and multicultural work environment
Please be noted that only selected candidates will be contacted for further processes. We urge you to visit our website for more employment possibilities and career information.