Discovery Service Consultant Internships 2025
Discovery Service Consultant Internships 2025
South African graduates without jobs are encouraged to apply for Discovery Service Consultant Internships 2025 Programme.
Internship Application Closing Date: Not specified
Internship Location: Sandton, Gauteng, South Africa
Date posted: 06 January 2025
Service consultants that are client-focused, passionate about providing excellent customer service, and who uphold our fundamental values and mission in every engagement are what we are seeking.
Trending post: iLearn Learnership Application for 2025 Open
Discovery Service Consultant Internships Responsibilities
Areas of responsibility may include, but are not limited to:
- Dealing with many telephone questions from Investors, Brokers and Franchises.
- Dealing with queries through to resolution.
- Managing queries with a focus on client satisfaction and retention.
- Accurate logging of all interactions.
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Responsibilities include providing Discovery insurance Standards-compliant service to callers, conducting administrative responsibilities.
- Maintaining accurate and precise statistics on queries and communications.
- Maintaining accurate records and providing the direct line manager with high-quality feedback
- Routing inquiries to the proper departments or teams for suitable response
- Responds rapidly to callers’ demands, as well as their comments and feedback.
- Making use of every Discovery system needed for every call, inquiry, and message
Discovery Service Consultant Internships Requirements
- Grade 12 / Matric certificate
- Work experience: 0 – 1 years
- Basic mathematical skills
- Proficiency in MS Office (MS Word, Excel, PowerPoint).
Skills and Competencies
- Excellent written and verbal communication
- Speak fluently
- Display empathy
- Good listening skills
- Professional always
- Self-Motivated and pro-active
- Service orientated and client centric
- Focus on customer needs and satisfaction
- Able to work under pressure and manage deadlines.
- The capacity to deliver client expectations and produce outcomes
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical and organized manner
- Consistently achieves objective and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiates
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new activities and commits knowledge to memory fast
- Demonstrates an immediate understanding of newly presented information
- Ability to collaborate successfully with individuals in a team setting
- The ability to show respect for the opinions and contributions of others
- Ability to consult with others and share knowledge and experience with others.
- Express thoughts, information, and significant points of a discussion clearly.
- Gathers comprehensive information to support decision making
- Able to prioritize tasks, work under pressure, and meet deadlines.
How to Apply for Discovery Service Consultant Internships?
Useful Links:
- Coca-Cola Beverages Internships 2025
- Internships South Africa 2025
- Training Force Learnerships 2025: How to Apply
- Clover YES Learner Programme 2025
- iLearn Learnership Application for 2025 Open